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Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan, Austria, Germany, Hungary, Liechtenstein, Poland, Slovakia, Switzerland, The Czech Republic, Chad, Central African Republic, Cameroon, Equatorial Guinea, Gabon, The Republic of Congo , The Democratic Republic of the Congo, The Democratic Republic of Sao Tome and Principe, Belize, Costa Rica, Guatemala, Honduras, Nicaragua, Panama, Salvador, China, Hong Kong-China, Japan, Mongolia, Macao-China, North Korea, South Korea, Taiwan-China, Belarus, Estonia, Kosovo, Latvia, Lithuania, Moldova, Russia, Ukraine, Burundi, Djibouti, Ethiopia, Eritrea, Kenya, Mayotte, Mauritius, Rwanda, Reunion, Somalia, Seychelles, South Sudan, Tanzania, Uganda, Aland Islands, Bonaire,SaintEustatiusAndSaba, Denmark, Finland, Faroe Islands, Iceland, Norway, Sweden, Algeria, Egypt, Libya, Morocco, Sudan, Tunisia, Antigua and Barbuda, Anguilla, Aruba, Bahamas, Barbados, Bermuda, Canada, Cuba, Commonwealth of Dominica, Cayman Islands, Dominican, Grenada, Greenland, Guadeloupe, Haiti, Jamaica, Jersey, Mexico, Martinique, Montserrat, Puerto Rico, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saint Pierre And Miquelon, Sint Maarten, Trinidad and Tobago, United States, United States Minor Outlying Islands, U.S.Virgin Islands, Australia, American Samoa, Cocos Islands, Fiji, French Polynesia, Guam, Kiribati, Micronesia, Marshall Islands, New Zealand, Nauru, Niue, Northern Mariana Islands, New Caledonia, Papua New Guinea, Palau, Solomon Islands, Samoa, Tuvalu, Tonga, The Cook Islands, Tokelau, Vanuatu, Wallis And Futuna, Brunei, Cambodia, East Timor, Indonesia, Laos, Myanmar, Malaysia, Philippines, Singapore, Thailand, Vietnam, Bhutan, Bangladesh, India, Maldives, Nepal, Pakistan, Sri Lanka, Andorra, Albania, Bulgaria, Bosnia and Herzegovina, Croatia, French Southern Territories, Greece, Italy, Malta, Macedonia, Montenegro, Portugal, Romania, Spain, San Marino, Slovenia, Serbia, Vatican, Angola, Botswana, Comoros, Lesotho, Malawi, Mozambique, Madagascar, Namibia, South Africa, Swaziland, Saint Helena, Zambia, Zimbabwe, Argentina, Brazil, Colombia, Chile, Curacao, Ecuador, Falkland Islands, French Guiana, Guyana, Llívia, Peru, Paraguay, Suriname, Uruguay, Venezuela, Azerbaijan, Armenia, Afghanistan, Bahrain, Cyprus, Georgia, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Syria, State of Palestine, Saudi Arabia, Turkey, United Arab Emirates, Yemen, Belgium, France, Guernsey, Ireland, Isle Of Man, Luxembourg, Monaco, Netherlands, United Kingdom, Burkina Faso, Benin, Cape Verde, Côte d'Ivoire, Gambia, Guinea, Guinea-Bissau, Ghana, Liberia, Mauritania, Mali, Niger, Nigeria, Senegal, Sierra Leone, Togo, Western Sahara
Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan, Austria, Germany, Hungary, Liechtenstein, Poland, Slovakia, Switzerland, The Czech Republic, Chad, Central African Republic, Cameroon, Equatorial Guinea, Gabon, The Republic of Congo , The Democratic Republic of the Congo, The Democratic Republic of Sao Tome and Principe, Belize, Costa Rica, Guatemala, Honduras, Nicaragua, Panama, Salvador, China, Hong Kong-China, Japan, Mongolia, Macao-China, North Korea, South Korea, Taiwan-China, Belarus, Estonia, Kosovo, Latvia, Lithuania, Moldova, Russia, Ukraine, Burundi, Djibouti, Ethiopia, Eritrea, Kenya, Mayotte, Mauritius, Rwanda, Reunion, Somalia, Seychelles, South Sudan, Tanzania, Uganda, Aland Islands, Bonaire,SaintEustatiusAndSaba, Denmark, Finland, Faroe Islands, Iceland, Norway, Sweden, Algeria, Egypt, Libya, Morocco, Sudan, Tunisia, Antigua and Barbuda, Anguilla, Aruba, Bahamas, Barbados, Bermuda, Canada, Cuba, Commonwealth of Dominica, Cayman Islands, Dominican, Grenada, Greenland, Guadeloupe, Haiti, Jamaica, Jersey, Mexico, Martinique, Montserrat, Puerto Rico, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saint Pierre And Miquelon, Sint Maarten, Trinidad and Tobago, United States, United States Minor Outlying Islands, U.S.Virgin Islands, Australia, American Samoa, Cocos Islands, Fiji, French Polynesia, Guam, Kiribati, Micronesia, Marshall Islands, New Zealand, Nauru, Niue, Northern Mariana Islands, New Caledonia, Papua New Guinea, Palau, Solomon Islands, Samoa, Tuvalu, Tonga, The Cook Islands, Tokelau, Vanuatu, Wallis And Futuna, Brunei, Cambodia, East Timor, Indonesia, Laos, Myanmar, Malaysia, Philippines, Singapore, Thailand, Vietnam, Bhutan, Bangladesh, India, Maldives, Nepal, Pakistan, Sri Lanka, Andorra, Albania, Bulgaria, Bosnia and Herzegovina, Croatia, French Southern Territories, Greece, Italy, Malta, Macedonia, Montenegro, Portugal, Romania, Spain, San Marino, Slovenia, Serbia, Vatican, Angola, Botswana, Comoros, Lesotho, Malawi, Mozambique, Madagascar, Namibia, South Africa, Swaziland, Saint Helena, Zambia, Zimbabwe, Argentina, Brazil, Colombia, Chile, Curacao, Ecuador, Falkland Islands, French Guiana, Guyana, Llívia, Peru, Paraguay, Suriname, Uruguay, Venezuela, Azerbaijan, Armenia, Afghanistan, Bahrain, Cyprus, Georgia, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Syria, State of Palestine, Saudi Arabia, Turkey, United Arab Emirates, Yemen, Belgium, France, Guernsey, Ireland, Isle Of Man, Luxembourg, Monaco, Netherlands, United Kingdom, Burkina Faso, Benin, Cape Verde, Côte d'Ivoire, Gambia, Guinea, Guinea-Bissau, Ghana, Liberia, Mauritania, Mali, Niger, Nigeria, Senegal, Sierra Leone, Togo, Western SaharaFocusing on the diesel generator set business, the company has established a customer service system that covers the "full lifecycle and all scenarios". With the core objectives of "rapid response, professional solutions, and long-term support", it provides customers from various industries (factories, buildings, hotels, ports, oil fields, mines, etc.) with full-chain service support from pre-sales consultation to after-sales operation and maintenance, ensuring stable operation of the units in common use, standby, and emergency scenarios.
1. Pre-sales service: Precise matching, upfront guarantee
During the pre-sales stage, we focus on "precise demand alignment" to help customers avoid selection risks and lay the foundation for stable operation of the subsequent units:
2. Customized demand diagnosis: Through telephone calls, online meetings, or on-site visits, we gain a deep understanding of the customer's usage scenarios (such as "daily production power supply in factories", "emergency backup power supply for hotels", "power supply for field operations in oil fields"), power requirements (full coverage from 3kw to 3000kw), environmental conditions (special scenarios such as high temperature, high humidity, high altitude, dust, etc.), and compliance requirements (such as environmental emission standards, industry safety regulations), and output a "Customer Demand Analysis Report".
3. Professional selection plan: Based on customer needs, recommend suitable unit configurations (such as Cummins, Lovol Perkins, Deutz, and other brands of diesel engines, and Stamford, Leroy-Somer, and other brands of generators), specify unit parameters (power, fuel consumption, noise, starting mode, protection level, etc.), and provide scheme comparisons (such as "common unit vs standby unit", "manual start vs automatic start") to help customers choose a cost-effective solution.
4. Pre-technical support: Provide an "Installation Planning Guide" for installation conditions that customers are concerned about (such as site selection for the equipment room, ventilation and heat dissipation, and foundation construction), as well as supporting equipment (such as fuel tanks, cables, and ATS automatic transfer switches). If necessary, arrange for technical personnel to conduct on-site inspections to avoid installation hazards in advance.
5. In-sale service: standardized delivery, full-process collaboration
During the sales phase, the core principle is "transparent delivery and standardized installation" to ensure the smooth implementation of the unit and synchronization of production progress. After the customer places an order, a dedicated service group is established to regularly update the production progress of the unit (such as "core components assembly completed" and "factory inspection stage"), and provide photos/videos of key milestones, allowing customers to grasp the order status in real time.
6. Standardized installation and commissioning: Certified technicians will conduct on-site installation of the unit (including wiring in the machine room, connecting the oil tank, and commissioning the ATS switching system), strictly adhering to industry standards and the company's "Installation and Commissioning Work Instructions". After installation, a no-load test run and a load test (simulating the actual load of the customer) will be conducted, and operational data (such as voltage, frequency, oil pressure, water temperature, etc.) will be recorded to ensure that all performance metrics of the unit meet standards.
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